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Unless otherwise expressly provided for in other specific provisions, the terms listed below have in these General Conditions of Sale, the meaning attributed to them in the following definitions:
"Business Day" or "Business Days" means the days in which our offices are open for normal activities (generally every day from 9 to 18 excluding Saturdays, Sundays, holidays and on the occasion of some exceptional circumstances of which we will give you timely news on this site)
"Force Majeure Events" include situations resulting (directly or indirectly) from any strikes, lockouts, fires, floods, proven inability to procure products, materials or services, breakdowns, delays by suppliers or couriers, laws or government regulations or any other cause or event beyond our control. The above is provided by way of example only. There are other events that may have a force majeure character.
These General Conditions of Sale have as their object the purchase of clothing products under the Sienna Bee, Attaché Privé, Lolamay brands carried out remotely via the computer network on the site "www.andreanastore.com" belonging to M.T.S. srl, based in the Industrial Zone of Gorga, Lot 17 - 80036 Palma Campania (NA). These purchases are reserved for direct users. Each purchase transaction will be governed by the provisions of Legislative Decree 185/99 and, as regards the protection of confidentiality, will be subject to the regulations referred to in Legislative Decree no. 196/03 and EU Regulation 2016/679
Kutno ACCEPTANCE OF THE ORDER / CONCLUSION OF THE CONTRACT
When the Customer places an online order for the products he has placed in the cart, he agrees to purchase them at the price and terms indicated in these General Conditions of Sale.
M.T.S. s.r.l. (website www.andreanastore.com) will not accept orders:
- if the product, at the time of the order, is not available in stock and / or
- if the issuer of the Customer's credit card does not confirm the payment.
M.T.S. s.r.l. however, reserves the right not to accept the order, at its discretion.
too yoo site de rencontres CUSTOMER COMMITMENTS
These General Conditions of Sale must be examined online by the Customers before sending their orders. The placing of the order therefore implies their full knowledge and their full acceptance.
The Customer undertakes and undertakes, once the online purchase procedure has been completed, to print and keep these general conditions of sale, already viewed and accepted during the purchase process, in order to fully satisfy the condition referred to. to articles 3 and 4 of Legislative Decree no. 185/1999.
All prices on the site include VAT. The prices shown on this site are the sales prices currently in force. In the event that the price of the ordered goods is reported by www.andreanastore.com in a clearly discordant way, the order may be canceled at any time by www.andreanastore.com or by the Customer, provided that before sending the goods, and it will be possible to reorder the products at the correct price of sale.
The payment of the purchased products and the related shipping costs must be made by the customer when placing the order by using one of the credit cards available and indicated online or by bank transfer. In this case M.T.S. s.r.l. will process the order upon receipt of the bank transfer. M.T.S. is not responsible for any fraudulent or illegal use that may be made by third parties of credit cards upon payment of the purchased products. COUPONS AND DISCOUNT CODES On the website www.andreanastore.com you can save thanks to active coupons and / or discount codes, but we remind you that they cannot be combined. Should the coupons accumulate due to system error, the order placed will be canceled.
COUPON AND DISCOUNT CODES
On the site www.andreanastore.com you can save thanks to active coupons and / or discount codes, but we remind you that they cannot be combined. Should the coupons accumulate due to system error, the order placed will be canceled.
In case of acceptance of the order it is specified that:
- for orders accepted on the site before 1 pm on a working day, the shipment of the goods normally takes place within the following 72 hours;
- for orders received after 1 pm this will be processed the next working day and therefore the 72 hours become 96 hours after the order;
- if the order was placed on a non-working day, the order will still be shipped within 96 hours starting from the first following working day.
Exceptions may occur in the event of Force Majeure Events.
The goods will be delivered born through BARTOLINI express courier at home.
Shipping means the delivery of the goods to the courier.
The delivery times described during the purchase process on the site depend on the shipping method used, and the place of destination of the goods according to the weight and size of the items purchased. The courier will deliver the goods only against a signature confirming receipt of the same.
In the event that the goods, sent by courier, do not arrive within the established deadline, the Customer must contact M.T.S. s.r.l. to the number indicated on this site.
In the event that the goods have not been delivered due to the impossibility of the Customer to receive them, the latter must first contact the courier using the references that are left by the courier himself for cases of non-receipt of the goods and, in the event that this operation is not possible, the telephone number for customer assistance indicated on this site.
LIABILITY FOR DELAYED DELIVERY
If the shipment of the goods does not take place within the agreed time or the courier in charge does not deliver the goods within the expected delivery times, M.T.S. s.r.l. will contact the Customer as soon as possible and, based on the latter's needs, will try to establish another delivery term.
In the event that it is not possible to reach an agreement to this effect, M.T.S. s.r.l. will refund the Customer the full amount paid.
In case of shipment addressed to a country outside the European Union, the goods may be subject to the imposition of customs duties and any sales taxes. Any additional charges relating to customs clearance will be borne exclusively by the recipient. In case of refusal of the goods by the customer or non-delivery for other reasons (e.g. incorrect address and / or telephone number of the recipient; repeated absence of the recipient, etc.) the amount will be withheld to cover the following expenses: shipment of goods + return of goods + customs for return and charged to the recipient. Instead, the price of the goods will be refunded. Customs duties and any taxes vary according to the country of destination and are applied upon arrival of the goods in the same country. For information on the amount of duties and any taxes, and the methods of customs clearance of goods, it is advisable to contact the competent Customs Offices of the country of destination.
RIGHT OF WITHDRAWAL
To exercise this right, the customer must contact the assistance service indicated on the website www.andreanastore.com, follow the instructions that the operator will provide and send to M.T.S. s.r.l. a communication to that effect, within 7 working days from the date of receipt of the goods. This communication must be sent by registered letter with acknowledgment of receipt, or by telegram or fax always sent within the aforementioned term of 7 days and followed by a confirmation sent by registered letter with acknowledgment of receipt within the following 48 hours.
Once we have received the aforementioned notice of withdrawal, M.T.S. s.r.l. will quickly communicate to the customer the details on how to return the goods.
The Customer must return the garments with the guarantee seal present on the items which must not be cut or broken.
The goods must be returned intact and in the original packaging, complete with all its parts and without having suffered any damage.
The Customer will always have to bear the costs of returning the goods.
Upon his arrival in the warehouse, the goods will be examined and, in the presence of damage or tampering, the withdrawal cannot be exercised.
M.T.S. s.r.l. will refund the customer the full amount already paid within the terms of the law. The refund will be made by crediting the amount due in relation to the payment method used by the customer for the purchase subject to refund.
It will be the Customer's responsibility to promptly provide M.T.S. s.r.l. all information necessary for a correct and prompt refund procedure.
Any possible complaint must be addressed directly to M.T.S. s.r.l, after contacting customer support or e-mail to the dedicated address indicated on the website www.andreanastore.com. M.T.S. s.r.l. undertakes to respond to complaints within 7 working days.
APPLICABLE LAW AND JURISDICTION
The sales contract between the customer and M.T.S. s.r.l. it is considered concluded in Italy and governed by Italian law.
DELIVERY OF ONLINE PURCHASES
Online purchases are shipped and delivered in a maximum of 7 days throughout the national territory by express courier BARTOLINI, from Monday to Friday, from 9.00 to 18.00. All orders received are processed and shipped as soon as possible, following the authorization of the credit card payment and clearly following stock availability.
If for any reason the Customer is not satisfied with his purchase, the unworn items can be returned for size change, or refund within 28 days from the date of receipt of the goods. The guarantee seal on the items to be returned must not be cut or broken. Return Instructions